Return Policy / Refund Policy / Cancellation Policy

Return Policy

You may return any item purchased on our website if you are not satisfied.
Please contact our customer service department within 10 days of the receipt of the product for further instructions. If the product is returned unused in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the Consort warehouse within 30 days. All products must be packed in the original packaging including any accessories and documentation shipped with the product.

Returns will not be accepted without proper return authorization documentation. Unauthorized returns will be refused. We do not credit shipping and handling charges.
Consort recommends that you 1) use a carrier that offers tracking and 2) either insure your package for safe return to Consort or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to 1) use a carrier that offers tracking and 2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Please note that the United State Postal Service offers limited tracking capabilities and that there is a 30 calendar day waiting period before the USPS will initiate a trace.

Returns should be sent to :

ATTN: Abstractafurniture.com
Consort Corporation
2004 Race Street
Kalamazoo, MI 49001

All returns may be subject to a 15% restocking fee.

Refund Policy

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Your return may also be subject to a 15% restocking fee.

Cancellation Policy

Once you place an order at Abstractafurniture.com, we check to see that the product is available to the specifications you require, and that all of your billing and shipping information is verified. This process takes us approximately 48 hours. Your order is then forwarded to our distribution center. If you change your mind and wish to cancel an order within 48hours, we will be able to confirm cancellation without penalty.

After 48 hours of the order an order can be cancelled up to the time of shipment but a 15% restocking fee will be applied to the payment method.

Back to Top